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Silver Creek Hub
Home/Who is who
Who does what

Who sells it, who runs it and who fixes it

A service contract is not a manufacturer warranty. It is a separate contract to repair or replace listed systems and appliances when they wear out, and it costs extra. Before you buy, ask who backs it, whether it is insured, how claims are approved, and how cancellation works.

Silver Creek Hub

Helps you choose a plan, explains the terms in plain words and gets your coverage started.

The administrator

Runs the contract: terms, claim approvals and payments to repair facilities. Plans differ by administrator.

The repair facility

The contractor that does the work. Some plans let you choose; many need approval first.

Your state differs

Rules, regulators and refund terms vary by state. Your contract and your state's insurance department or attorney general tell you what applies where you live. Ask us for the contract in writing before you decide.

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